Frequently
Asked Questions
to Canada or Overseas ?
YES , we ship Overseas and to Canada.
Shipping & Handling Costs: This does not apply to oversized or
overweight packages.
How can I make
my payment if I am from Canada ?
Canada Payment Options:
How can I make
my payment if I am from Overseas ?
Overseas Payment Options:elypat@frontiernet.net
If I am from
Overseas, can I pay via Master Card or VISA ?
Yes, we are able to accept some credit
card payments for Overseas Orders. info@wildlifetreasures.com
How long does it take to get my order?
If your item is in stock, we will ship it right away via US Post Office
Parcel Post.We also have an option for Priority Mail for an
additional $4.60. If your item is not in stock and needs to be ordered, the whole process could take up to two weeks or more depending on
your shipping address .
I'm ordering this as a Christmas present
for my dad, what if
in 2-3 days?
No problem, just give us a call directly to
see what the options are. is for USPS
Parcel Post which is a 5-10 day service. .
How does your 60 Day Money Back Guarantee work? If you are
not completely satisfied with your item ordered, Special Orders are Not Refundable, nor do
they qualify for any discounts.
Plush Animals really MACHINE WASHABLE?
Yes, but do not put them in
the Dryer. Most of the Douglas
Cuddle Toy Plush Stuffed Animals are Machine Washable. There are a
few though that are
Surface Wash Only. This means to wash by hand on the surface only.
Please do NOT put them in the dryer unless the instructions specifically
say you can do this. Washing instructions are on the paper tag
that comes with the animals.
What if I want to exchange my item for another one?
You are welcome to exchange
your item for another one, but you would be responsible for the cost of
shipping the item back to us and our shipping the new item to you.
I don't see any prices
for the Furry Animals. Where can I find prices?
Click on the picture of the animals and you
will come to a page where all the prices are listed clearly. OR,
adjacent to the left lower corner of the picture of the
How do your sizes run?
Here is a scale that may help with sizes: tall
How big is the furry animal that I
want to order?
On the left of every picture is a drop down menu which shows the
sizeIf you can't locate this drop down menu, just click on
the picture. This will take you to a page where all the sizes and
prices are clearly noted on the page.
I don’t see the dog that I’m looking for?
We have many different breeds of dogs available, but not all of
them
My shirt is too big, can I exchange it?
Yes, just email or call me and let me know what size you will
need. You will be responsible for postage on exchanges.
Can I have my order shipped directly to
the person it is meant for?
Yes, we can even put a Gift Card in the box with your own
personal
Do you have gift certificates available?
Yes, just email us or give us a call toll free at: 888-669-0956
andw e will set up a gift certificate for you.
I don't see any prices
for the Clothing. Where can I find prices?
Under each "Back Print" Picture you will see
two drop down menus.
Why can’t I find a picture of your
Denim Shirts??
We do have Denim Shirts, but only in a few of our prints. Give us
a We also have Khaki
Colored Denim Shirts available.
Do you have tall sizes?
Yes, but only in the Denim or Khaki Long
Sleeve Shirts . Please call to see what is available: 888-669-0956
Do you sell wholesale?
Yes, go to our
Wholesale Page and fill out a form to receive a wholesale catalog and price list.
Do you trade links?
Yes, just email us and we would love to trade links!
Do you have children' s
sizes?
Yes, but only sometimes……please call to see what is available:
What is your Question?
Your Name: Email: Phone: Let us know what's on your mind.
